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• 1 Leadership and Communication: Achieve Patient Scheduling Success With These Expert Tips

• 2 HR Corner: Set a Strong Foundation for New Providers

• 3 Security and Compliance: Dig Deep on Business Associates’ Behavior

• 4 Abide by These Office for Civil Rights Definitions

• 5 Reader Questions: Respond This Way to a Demand Letter

• 6 Reader Questions: Be Careful With This Sensitive Material

• 7 Reader Questions: Keep Staff, Patient Vaccination Records Separate