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• 1 Consider Patient Payment Plans Rather Than Collection Agencies

• 2 You Be the Billing Expert : Medicaid Secondary Balances

• 3 Employ Promissory Notes and Payment Agreements

• 4 Coding Corner: Capitalize on Physician's After Hours Services

• 5 Payer Updates: Indiana Joins Ohio in Requesting Anthem Payment Investigations

• 6 READER QUESTIONS : Prevent Co-Surgery Denials With Modifier Help

• 7 Reader Question: Turn Over Records Even If Patient Owes You

• 8 Reader Question: Don't Just Cover Up Paper Claim Errors