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• 1 Master the Art of Working With -- Or Around -- Problem Payers

• 2 You Be the Billing Expert: Electronic Vs. Paper Record Retention

• 3 Coding Corner: Begin Prep for ICD-10 and HIPAA Form Changes

• 4 Quick Quiz: Test Your Collections Skills With 5 Questions

• 5 Payer Updates: BCBS Recovered $350 Million in 2008 Anti-Fraud Efforts

• 6 Reader Question: Geography Affects Your Payments

• 7 Reader Question: NGS Plans to Retract Lesion Coding LCD