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• 1 Not Issuing Refunds? You May Be Asking for Trouble

• 2 Clip and Save: Ensure Payers Correctly Apply Every Refund That You Send

• 3 News You Can Use: Tell Florida Payers 'No' for Refunds After a Year

• 4 Payer Updates: Trailblazer Overpaid By $100,000

• 5 Reader Questions: Expect Less From Medicare If Doc Owes the IRS

• 6 Reader Question: Take Note of Medicare's 2009 Cost to Patients

• 7 Reader Question: Collect Copays Even If You're Non-Par