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• 1 Silence Is Not Always Golden When You're Negotiating MCO Agreements

• 2 5 Red Flags Tell You When a Biller Isn't Right for Your Office

• 3 Be on the Lookout for Legal Land Mines in MCO Agreements

• 4 Give Your Billers a Boost With These Motivating Strategies

• 5 August's Recipe for Billing Success

• 6 Perform In-House Audits to Avoid House Calls From Auditors

• 7 READER QUESTIONS: Look for Regular Reports From Outside Collectors

• 8 READER QUESTIONS: Seek Payment From Dead Patient's Estate

• 9 READER QUESTIONS: Help Patients Understand ABN Contents