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• 1 When Payers Back Out,Handle Patients with Care

• 2 A Second Look at Collecting Deductibles

• 3 You Be the Expert: Know Your Contracts Inside and Out

• 4 News Flash: Medicare Alert, OIG Update

• 5 New Years Resolutions

• 6 Reader Question: Your Checklist for Clean Collections

• 7 Reader Question: Time-Consuming A Costly Excuse

• 8 Reader Question: Reassignment Illegalities

• 9 Reader Question: Tactful Ways to Collect Payment for Patients Who Have Died

• 10 Reader Question: When Rectal Exams Arent Covered