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• 1 Send a Clear Message to Patients A Guide to Collections for the Whole Office

• 2 You Be the Expert: Billing for New Drugs

• 3 Strategies That Work: Get Your Due

• 4 Analyze EMR Costs Before You Start Counting the Savings

• 5 Financial Policy Statements Grease Collection Wheels

• 6 Statement of Ownership, Management, and Circulation

• 7 Reader Question: Bounced Checks

• 8 Reader Question: Preventive Services

• 9 Reader Question: Medicare Overpayments