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• 1 Filing and Follow-Up Tactics for Secondary-Insurer Claims

• 2 Ease Claim Refiling with Medicare Crossover Know-How

• 3 As a Last Resort, Complain to State Insurance Commissioner

• 4 Sort Accounts by Doctor to Maximize Staff Responsibility

• 5 Reader Question: Nurse Copayments

• 6 Reader Question: Neglected-Claim Follow-Up

• 7 Reader Question: Payer Downcoding

• 8 Reader Question: Billing with No Insurance Card

• 9 Reader Question: Looking for a Collection Agency

• 10 You Be the Coder: Free Postsurgical Care